PRIVACY POLICY
When you visit or buy at "miguipil.com" own and third party technology is used. We are aware of how important the use and treatment we give to your personal information and the way we share it is for the user. Use of the information collected through our service will be limited to the purpose of providing services to our customers and as specified herein. By using the services of miguipil.com, you accept these conditions:
- When we refer to "we," "us," "our" or "ourselves," we mean miguipil.com; and when we refer to "you" or "your" we mean you, the person who accesses or uses the website.
- We offer a wide range of services on miguipil.com and sometimes additional conditions may apply. Each time any miguipil.com service is used (for example, your profile, gift cards), you will also be subject to the particular guidelines, terms and conditions applicable to these miguipil.com services. The general conditions of the services will prevail over the conditions of use in case of discrepancy between both.
- Payment information:
We do not store credit or debit card data, but during the payment authorization process it is transmitted to one or more credit or debit card processors and the Guatemalan banking authorities. All the information on it is deleted once the payment transaction has been completed. This is to ensure that payments are made by the owner, in order to be made safely.
- Information we collect:
We do not participate in the sale of your information to third parties, we share the information only in the following way:
Information you provide to us:
We collect the information that you provide to us directly when you use our services. It includes:
– Account information: When you sign up for an account, you will be asked to provide some basic information.
– Actions performed: Every time you use our services, we collect information about the actions you take, including your interactions with the content of the site, as well as your interaction with other users.
– Transactional information: If you purchase our products and services, you may be required to provide us with payment and billing information, i.e. account details, credit card details and billing address, miguipil.com will keep a record of your billing transactions and purchases, and any communication and response.
– Other information: We may collect any other information that you choose to provide to us directly, for example when you fill out a form, request customer support, or communicate with us and our team.
- Information We Collect Automatically:
We may collect information from you automatically when you access or use our services. Such information may include:
– Data record: Our web servers maintain log files that record the date each time a device accesses our servers. The log files contain data on the nature of each access, including the source IP addresses. We may also access metadata and other information associated with files that you upload to our services.
– Product usage data: Usage data includes the dates and times you access the services and your browsing activities. We also collect information about the performance of services. This helps to facilitate research and analysis of the services to improve their content and operation.
- Information we collect from other sources:
We may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers, and our marketing providers. This helps us update, expand and analyze our records, identify new marketing prospects, and provide products and services that may be of interest to you.
- Applicable law and jurisdiction:
A) This website strictly adheres to the Political Constitution of the Republic of Guatemala and complies with article 2 of the Political Constitution of the Republic of Guatemala that guarantees the safety of all citizens, as well as article 24 of the Political Constitution of the Republic of Guatemala and article 274 sections “E,” “F,” and “G” of Decree No. 17-73 of the Guatemalan Penal Code. Any infringement committed under the Law while using this Agreement will be reported to the relevant Authorities as required by Law.
B) This website is controlled, operated and administered by us in our offices in Guatemala. Access to the website from territories or countries where the content or purchase of products sold on the website is illegal is prohibited. If the user accesses this website from locations outside of Guatemala, the user is responsible for complying with all local laws.
- Use of the information we collect and receive:
- Provide, maintain, and improve services;
- Research and develop new services;
- Help protect our safety and the safety of our users, including blocking suspected spammers, addressing abuse, and enforcing our policies ;
- Send you technical notices, updates, security alerts, invoices and other administrative and support messages;
- Provide customer services;
- Communicate with you about products, services, offers, promotions and events , and provide other news and information that we think will be of interest to you;
- Monitor and analyze trends, usage and activities in relation to our services; and
- Personalize the services and advertisements, content and features that match the profiles or interests of the users.
- Information shared or disclosed:
We do not share your personal information with third parties, except in one of the following circumstances:
- To comply with the law : We may share information in response to a request for information if we believe that the disclosure is in accordance with, or is required by, any applicable law, regulation, legal process or governmental request , including but not limited to complying with national security or law enforcement requirements. To the extent permitted by law, we will attempt to provide you with advance notice prior to disclosing your information in response to such a request.
- In Case of Emergency : We may share information where we believe it may be necessary to prevent imminent and serious bodily harm to a person.
- To enforce our policies and rights : We may share information if we believe your actions are inconsistent with our user policies and agreements, or to protect our rights, property and safety, and the rights, property and safety of others.
- With your consent : We may share information about you with your consent or at your direction.
- With our partners : We may share information with vendors, consultants, and other service providers who need access to such information to perform work for us. Your use of personal data will be subject to appropriate confidentiality and security measures.
- Aggregated or Anonymized Information : We may share information about you that has been aggregated or anonymized in a way that it cannot reasonably be used to identify you.
- Advertisers : We may partner with third party advertisers and ad networks to deliver targeted advertising and content to your interests.
- Cookies use:
– For more details you can consult our Cookies Policy.
- Changes to the privacy policy:
This policy may be updated periodically to reflect changes in our information practices. In case of making any changes without prior notice. We recommend that you periodically review this page for the latest information on our privacy practices. By continuing to use the services after those changes take effect, you agree to the revised policy.
- Announcement:
We may need to contact you for a variety of different reasons, including:
- Respond to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
- Send you administrative and service emails and messages. We may contact you to inform you of changes to our services, our service offerings, and important service-related notices, such as billing, security and fraud notices.
- Sending emails about new products or other news about us that we think you would like to hear from us or our business partners.
- Conducting Surveys: We may use the information collected from surveys to improve and personalize our products, services, and websites.
- Complaint resolution:
If you have any concerns about how your personal user information is handled, you can contact us through the email contacto@miguipil.com with the subject “Privacy Concern”. We will respond as soon as possible.
- Dispute resolution by binding arbitration and controversy resolution:
Users' concerns can be resolved quickly and to their satisfaction by contacting our Customer Service Center, through the email contacto@miguipil.com. In the unlikely event that the Customer Service Center is unable to resolve your complaint to your satisfaction (or if it has not been able to resolve a dispute we have, after trying to do so informally), we each agree to resolve those disputes. through arbitration, rather than a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator rather than a judge and allows for faster settlement of claims than a court and is subject to very limited review by the courts.
The arbitration will be by a single arbitrator who will be appointed by the Parties jointly. Said arbitration will be held in Guatemala, and will be resolved in accordance with the provisions of the Arbitration Law, number 67-95 of the Congress of the Republic of Guatemala, of 1995, as periodically modified. When seeking arbitration, you must first send to miguipil.com, by certified mail, a written notice of dispute to that effect to all other Parties. All controversies will be settled in Guatemala City, by an arbitrator, in Spanish.